aqjili Banking: Deposits, Withdrawals and Account Verification
This page covers every money operation your aqjili account supports — from loading funds before a session to withdrawing your balance and completing identity checks. Your payment options sit inside the Cashier tab once you are logged in: GCash, GrabPay and InstaPay are the primary local rails, each linked directly to your account wallet. Before you move any funds, read the deposit section to understand how the Cashier screen is organised, then check the withdrawal steps so you know which verification items are needed before a payout request clears. The KYC section explains what documents to prepare; completing verification early removes the main reason payout requests are held.
Before any funds move, we run a set of account-level checks that keep your balance and personal data inside your control. These are not formalities — each one is an active layer that our support team can verify on your behalf if something looks off. Below are the four pillars we apply to every banking interaction on your aqjili account.
Domain Verification
Always confirm you are on aqjili before entering your login or payment details. Our Cashier tab loads only after a secure session is established. If the address bar shows anything other than aqjili, close the tab and contact support before proceeding.
Identity Confirmation
We verify that the name on your aqjili account matches the name on the e-wallet or bank account you are using. This one-time check prevents unauthorised payouts and keeps your balance protected from the moment you register.
Wallet Ownership Check
GCash, GrabPay and InstaPay transfers are matched against the mobile number or account holder linked to your aqjili profile. Only payment methods registered to you are accepted, which means funds move within a verified chain at every step.
Support Route
If a deposit does not post or a withdrawal is delayed, our support team is reachable through the live chat icon inside your account and via the contact channels listed in the Help section. Keep your transaction reference number ready when you reach out.
ADDING FUNDS
Loading Your aqjili Wallet
Putting money into your account starts at the Cashier tab, which is accessible from the main navigation bar once you are logged in. We accept GCash, GrabPay and InstaPay as the primary deposit rails for eligible Philippines accounts. Each method follows the same basic path: you select the channel, enter an amount that falls within the limits shown on screen, then confirm through your e-wallet app. The Cashier screen displays the minimum and maximum amounts for each rail — these figures are shown live so you always see the current range before committing. GCash deposits go through the linked mobile number on your account; GrabPay follows the same wallet-match rule.
Log In and Open the Cashier
Go to aqjili, log in to your account, and tap the Cashier tab in the main navigation bar. The deposit section loads by default.
Select Your Local Payment Rail
Choose GCash, GrabPay or InstaPay from the payment method list. The screen shows the minimum and maximum amounts for the method you select.
Enter the Amount and Confirm
Type the amount you want to load, then follow the confirmation prompt. For InstaPay, copy the reference number shown on screen into your banking app exactly as displayed.
Check Your Balance
Your wallet balance updates once the transfer clears. If the amount does not appear, note the reference number from your e-wallet and contact support through the in-account chat.
MOVING FUNDS OUT
Withdrawing Your Balance to Your Wallet
When you are ready to move funds out, open the Cashier tab and switch to the Withdrawal section. We route payouts through the same local rails used for deposits — GCash, GrabPay and InstaPay — and the payment method you choose must match the one registered to your aqjili account. This is not an extra hurdle; it is the ownership check that keeps your funds moving only to a verified account in your name. Before submitting a withdrawal request, confirm that your KYC verification is complete — unverified accounts will see a prompt directing you to the verification step before the request can proceed. Enter the amount you want to withdraw, staying within the limits displayed on the Withdrawal screen. The system generates a request reference number once you confirm.
Open the Withdrawal Section
Log in, go to the Cashier tab, and select Withdraw. Ensure your account verification is already complete before entering any amounts.
Choose Your Payout Method
Select GCash, GrabPay or InstaPay. The method must match the one tied to your account profile — mixed-name transfers are not processed.
Enter Amount and Submit
Key in the withdrawal amount within the limits shown on screen. Confirm the request; the system returns a reference number you can use to track the payout.
Track in Transaction History
Your withdrawal status — pending, processing or completed — appears in the Transaction History tab. Contact support with your reference number if the status does not change within the window shown.
IDENTITY VERIFICATION
Account Verification on aqjili
Completing your account verification is the single step that unlocks full withdrawal access. We ask for a government-issued photo ID and a document that confirms your address — standard items most accounts can produce without difficulty. These are checked against the name and contact details you provided at registration. Verification is not a barrier we place in front of withdrawals to slow things down; it is the mechanism that confirms no one else can request a payout from your account. Submit your documents through the Verification section inside your account settings. The review status is shown there — you can check it at any time without contacting support. Where a document is unclear or a detail does not match, support will notify you through the contact method on file.
Open Account Verification
Go to Account Settings after logging in and select the Verification tab. The required document types are listed there with the accepted file formats.
Upload a Government-Issued ID
A valid Philippine government ID — passport, driver's licence or UMID — is accepted. The name must match what you entered at registration.
Confirm Address Details
Upload a recent proof-of-address document if prompted. Utility bills or a bank statement showing your name and address are typical examples.
Wait for Review Confirmation
The Verification tab shows the current review status. Once approved, withdrawal access is active on your account without any further steps.
LOCAL PAYMENT RAILS
Payment Methods in Your aqjili Cashier
Your Cashier tab lists each active payment method alongside the current limits for your account tier. The three local e-wallet rails below are the ones available to eligible Philippines accounts. Availability depends on local law and the eligible region associated with your account. If a method does not appear in your Cashier, it may not be active for your account type — contact support to confirm.
GCash
Linked via the mobile number on your account. Deposits post once the GCash transaction confirms on your phone.
GrabPay
Available for accounts where GrabPay is listed in the Cashier. Wallet name must match your aqjili registration.
InstaPay
Bank-based transfers routed through InstaPay. Use the exact reference number generated by the Cashier to avoid mismatch holds.
TRANSACTION RECORDS
Matching Your Wallet History to Your Account Balance
Every fund movement on your account leaves a record in two places: your e-wallet or bank app, and the Transaction History section inside your aqjili account. Knowing how to read both lets you resolve any discrepancy quickly, usually without needing to contact support. The four points below explain the reference chain and what each status label means.
Reference Numbers
Every deposit and withdrawal request generates a unique reference number shown in your Transaction History. Your e-wallet or bank also assigns a reference on its side. When both match, the transfer is confirmed. Keep both numbers until your balance reflects the correct amount.
Status Labels
Transaction History shows one of three labels: Pending means the request is in queue; Processing means the transfer is active on the payment network; Completed means the funds have reached their destination. A status that stays on Pending longer than the window shown on the Cashier screen is the signal to contact support.
Account History Access
Your full transaction log is available in the Account section after login. You can filter by date range and transaction type — deposits, withdrawals and adjustments each appear under their own category. Export or screenshot the relevant entry before opening a support query.
Evidence to Keep
Save the confirmation screen from your GCash, GrabPay or InstaPay app alongside the Transaction History entry from your aqjili account. Two-sided evidence — both the sending and receiving records — resolves most disputes at first contact with support without further escalation.
BANKING QUESTIONS
Common Questions About aqjili Deposits and Withdrawals
These are the questions our support team receives most often about the banking section. If yours is not covered here, the live chat inside your account connects you to a support agent who can check your account details directly.
What is the minimum deposit amount on aqjili?
The minimum deposit amount for each payment method is shown on the Cashier screen after you select GCash, GrabPay or InstaPay. The figure is live and may vary by account tier, so check the screen before entering an amount rather than relying on a fixed number.
My GCash deposit went through but my balance has not updated — what do I do?
Copy the transaction reference from your GCash app, then go to Transaction History in your aqjili account to check whether the deposit shows as Pending. If no record appears, contact support through in-account live chat and provide both references. Do not retry the payment before checking first.
Can I withdraw to a GrabPay account that is not in my name?
No. Withdrawals must go to the payment method registered under your own name on your aqjili account. Transfers to a third-party wallet or an account with a different name are not processed, and the request will be returned to your balance.
How long does identity verification take after I submit my documents?
The review timeline is shown in the Verification tab of your account settings and updates as your submission moves through review stages. If the status does not change within the period shown, contact support with your account email and the document upload date.
Is InstaPay available for withdrawals as well as deposits?
InstaPay appears in both the deposit and withdrawal sections of the Cashier for eligible accounts. When withdrawing, use the reference number generated by the Cashier and enter it in your bank app exactly as shown to ensure the transfer routes correctly.
What should I do if my withdrawal request stays on Pending for longer than expected?
Check whether your account verification is fully approved, as incomplete KYC is the most common reason a withdrawal stays on Pending. If verification is complete and the status has not changed, open a live chat with support and share your withdrawal reference number for a direct check.
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