aqjili Privacy Policy: How We Handle Your information
At aqjili, the way we collect, store and use your personal information follows a clear policy — one you can read, question and act on at any time. This page sets out exactly what data we hold about you, why we hold it, and the steps you can take to review or update it.
Account data protected at rest and in transit
GCash, GrabPay and InstaPay transaction records kept securely
Your rights to access, correct and query your data
Support contact available for all policy questions
POLICY POSTURE
What This Privacy Policy Covers and How It Works
When you create an account with aqjili, you share certain personal details with us — your name, contact information, and the payment methods you use, including GCash, GrabPay and InstaPay. We collect this data to operate your account, process transactions, and respond to support requests. We do not sell your personal information to third parties, and we do not use it for purposes beyond what this policy describes. Data we hold includes account registration details, session records, transaction history linked to your chosen payment method, and any communications you send to our support team. Retention periods vary by data type. Transaction records tied to GCash, GrabPay and InstaPay activity are kept for as long as required by applicable financial and regulatory requirements in your eligible region. Account profile data is held for the active life of your account and for a defined period after closure, in line with applicable local law. This policy applies to all features accessible through aqjili where local law and eligible regions permit. If any part of it is unclear, reach out through the contact routes listed in the Support section below.
GCash deposit and withdrawal records
GrabPay transaction history
InstaPay transfer logs
Account session and login records
Support communication history
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
Not everything on or connected to aqjili falls under the same policy rules. The scope below clarifies what this Privacy Policy directly governs and where separate terms apply, so you can make informed decisions about what you share and with whom.
Account Access
All personal data you provide when registering, verifying or updating your aqjili account is covered by this policy. This includes login credentials, identity verification details and session activity recorded while you are signed in.
Transactions
Records of deposits and withdrawals processed through GCash, GrabPay or InstaPay are held by us under this policy. The payment providers themselves operate under their own separate privacy terms, which we do not control.
Site Content
When you interact with games or sports markets on aqjili — such as placing a bet on 3x3 Basketball Betting or opening a Tongits Tournament table — your activity data is recorded for account integrity and session management under this policy.
Third-Party Services
External links, game studio platforms and payment gateways operate independently. Once you leave aqjili or interact with an external processor, that service's own privacy policy governs your data. We cannot accept responsibility for third-party data handling.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Personal Data
You hold real, actionable rights over the data we keep on you. These are not formalities — they are steps you can take today by logging into your account or contacting support directly. To review the personal information tied to your account, go to your account profile page after logging in. The details displayed there show what we currently hold. If anything is inaccurate — a name spelling, a registered contact number, an outdated email address — you can raise a correction request through the support channel. Our team will verify the request and update the record as appropriate. If you want to understand how a specific piece of data — such as a GrabPay transaction log or a session record — is being used, you can submit a written question to our policy contact address. We aim to respond with a clear, plain-English explanation of the data in question and the reason we hold it. Where local law grants additional rights around data portability or deletion, the process for exercising those rights is outlined in the contact section below.
Review Your Records
Log into your account and open the profile section to see the personal data currently held on your account. The information shown there reflects our active record.
Correct Account Details
If any detail is wrong or outdated, contact our support team with the correction. We will verify and update the record once the request is confirmed.
Raise a Data Question
For questions about how a specific record — such as an InstaPay transaction log — is used, send a written query to our policy contact. You will receive a plain explanation of what we hold and why.
Request Further Action
Where local law and eligible regions permit additional rights — such as data portability or account closure requests — contact our support team to begin the process. The steps required will be explained at that point.
POLICY CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about your data, a request related to your account records, or need clarification on how this policy applies to your situation, reach out through the channels below. We respond to policy-related questions in writing so you have a clear record of our reply.
Live Chat Support
Open the chat icon from your account dashboard to connect with our support team. For policy questions, explain the data matter in your first message so the agent can direct your query to the right person.
Email Policy Contact
Send data and privacy questions to our policy contact address, which is listed on the Contact page of your account. Written requests for data review or correction should come through this route for a trackable response.
Account Help Centre
The Help Centre, accessible after login, contains answers to common account and data questions. For matters not covered there, the Help Centre also links to our direct support channels.
DATA HANDLING PRACTICES
How We Protect and Manage the Data We Hold
Our approach to data handling is built around four consistent practices: secure storage, limited retention, transparent cookie use, and a clear process for any change request. These practices apply to every account on aqjili, whether you play 3x3 Basketball Betting, open a Bingo 30 Ball session, or simply check your GCash transaction history.
Secure Storage
Account data and transaction records — including GCash, GrabPay and InstaPay activity — are stored with encryption applied at rest and in transit. Access to stored personal data within our systems is restricted to authorised personnel with a documented reason to view it.
Cookie Use
We use cookies to maintain your session state, remember your account preferences and measure how features are used. You can adjust cookie preferences through your browser settings. Functional cookies required for login cannot be disabled without affecting account access.
Retention Schedule
We keep data only as long as needed. Active account data is held while your account is open. Transaction records are retained for the period required under applicable local law. Once the retention window closes, the data is deleted from our systems.
Change Requests
Any request to update, port or delete personal data is handled through our support team via written communication. We confirm receipt, verify identity where required, and carry out the action or explain why it cannot be completed — all in writing.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Data and This Policy
These are the questions we hear most often about how aqjili handles personal information. If your question is not here, the support channels in the section above are open for written enquiries.
What personal data does aqjili collect when I register?
We collect the details you provide during registration — name, contact information, and the payment method you choose, such as GCash or GrabPay. We also record session data when you are logged in and transaction history tied to your account activity.
Does aqjili share my data with third parties?
We do not sell your personal information. Data may be shared with payment processors like InstaPay, GCash or GrabPay to complete transactions. Each of those processors operates under its own privacy terms. We share only what is needed to fulfil your request.
How do I see the personal data aqjili holds on my account?
Log into your account and open the profile section. The information displayed there is our active record for your account. If you need a more detailed data summary, submit a written request to our policy contact address and we will respond in writing.
Can I correct information that is wrong on my account?
Yes. If a name, email address or contact number on your account is incorrect, contact our support team with the right details. We will verify the request and update the record. Corrections to identity-verified fields may require supporting documentation.
How long does aqjili keep my transaction records?
Transaction records linked to GCash, GrabPay and InstaPay are retained for the period required under applicable local financial regulations in your eligible region. After that window closes, the records are removed from our active systems.
What happens to my data when I close my account?
After account closure, we retain certain data for the period required under local law — primarily transaction and identity records. Data that is no longer required under any legal or regulatory obligation is deleted. Contact support to begin a closure or data-deletion request.
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