Slots / Live
These Terms & Conditions set out what you agree to when you access aqjili, how we handle your account, and what actions are available to you when something needs to change. Access to aqjili depends on local law and is available only where permitted in your region.
By accessing any part of the aqjili platform — including the sports betting section, live casino tables, or your account wallet — you acknowledge that you have read and understood these Terms & Conditions in full. These terms govern your relationship with aqjili and take effect the moment you complete account registration. They apply to every session, every transaction, and every support interaction you have with us. Where you use a local payment method — GCash top-ups, GrabPay settlements, or InstaPay transfers — the transaction is subject to both the payment provider's own terms and the policies stated here. These do not conflict; they stack. If there is ever a gap between what a payment provider states and what these terms state, the version that gives you the clearest account protection applies, and we ask that you raise any discrepancy with our support team. aqjili reserves the right to update these Terms & Conditions. When a material change occurs, we will notify you through your registered account before the change takes effect. Continued use of your account after that notice period constitutes acceptance of the revised terms. If you do not agree, you should stop using the platform and contact support to manage your account status accordingly.
These Terms & Conditions apply across specific areas of your aqjili account. Understanding the boundary between what we govern and what falls outside our scope helps you know who to contact when an issue arises.
These terms govern how your aqjili account is created, maintained and closed. Login credentials, session activity and account-level controls all fall within this policy. Any access dispute is handled through our stated support channels.
Deposits and withdrawals processed via GCash, GrabPay or InstaPay are covered by this policy as far as the aqjili platform is concerned. The payment provider's own terms govern the transfer itself; we cover what happens once funds reach your account wallet.
Game titles, odds displays, live casino feeds and sports markets shown on aqjili are subject to these terms. Content availability may vary by region. We do not make availability claims that override local law in your eligible area.
Links or integrations that direct you away from aqjili — including payment apps, game studio pages or identity verification services — are outside the scope of these terms. We are not responsible for the policies or practices of those third-party platforms.
These Terms & Conditions are not a one-way document. You have concrete actions available at every stage of your account relationship with aqjili. Account records — including transaction history for GCash, GrabPay and InstaPay activity — are accessible after login in the transaction history section of your account dashboard. If anything looks incorrect, you can raise a correction request directly through the support chat or email route listed in our contact section. Requests to update personal details, such as your registered email address or contact number, follow a verification step shown inside the account settings page. We aim to process straightforward correction requests within the period stated in your support ticket acknowledgement. Where a policy question falls outside what support can resolve in real time, it is escalated to the relevant team and you receive a follow-up through your registered contact.
Log in and navigate to the transaction history section to view a full record of deposits and withdrawals, including those made via GCash, GrabPay or InstaPay. Records are retained for the period stated in our data retention policy.
Account details such as your registered email or contact number can be updated by following the verification steps shown in account settings. Supporting documents may be required depending on the nature of the change.
Policy questions are handled through the support routes listed on this page. Submit your question through the live chat or email channel; you will receive a ticket reference number that tracks progress through to resolution.
If you need to pause, restrict or close your account in line with your own session management needs, contact support with your request. The team will outline the steps and timelines applicable to your account situation.
If a clause in these Terms & Conditions is unclear, or if you want to raise a specific account concern, the fastest path is through one of the three contact routes below. Our support team handles policy questions, account correction requests and transaction disputes. Each route carries a reference number so your query is tracked from first contact through to resolution.
Open the live chat widget from any page on aqjili to speak with a support agent directly. This route is suited to time-sensitive account questions or payment queries involving GCash, GrabPay or InstaPay.
Send a detailed account or policy query to our support email address shown in the contact section of your account dashboard. Email is suited to questions that require a written record or supporting documents.
Many policy-related actions — transaction records, account details and current session control settings — can be reviewed directly from your account dashboard after login, without needing to contact support first.
Our approach to these Terms & Conditions is built around giving you a clear, verifiable picture of how your account data is used, how long it is kept, and who to contact when you need a change. We do not share your personal information with third parties except where required by the payment process — for example, when a GCash or InstaPay transaction is processed, the minimum data needed to complete that transfer is passed to the relevant provider and no further. Account security measures are described in the security section of your account settings; the specific controls available to you are shown there after login, not inferred from these terms alone.
Account records, including transaction history for GCash, GrabPay and InstaPay activity, are held for the period required under applicable law in eligible regions. You can request a summary of your retained data through the support email route.
aqjili uses cookies to maintain your session and remember your login state across visits. The full list of cookies in use and instructions for managing them are accessible from the cookie notice shown on your first visit to the site.
Account-level security controls — including login verification and session management — are shown inside your account settings after login. If you suspect unauthorised access, contact support immediately using the live chat route for fastest response.
To request a review of how these terms apply to your specific account situation, submit a written request through the support email channel. Complex requests are escalated and you receive a follow-up within the timeframe stated in your acknowledgement ticket.
These are the questions we hear most often about the aqjili Terms & Conditions. If your question is not covered here, reach out through the live chat or email support route.
These terms take effect as soon as you complete account registration with aqjili. Every session, transaction and support interaction after that point is governed by the version of the terms in force at that time. We notify you through your registered account before any material change applies.
Yes. Transactions made via GCash, GrabPay or InstaPay are covered by these terms as far as the aqjili platform is concerned. The payment provider's own terms govern the transfer step itself. Both sets of terms stack rather than conflict, and your account wallet reflects the completed deposit once it is confirmed.
The current version of these Terms & Conditions is always available on this page. The date of the most recent update is shown at the bottom of this document. If you received a notification of a change through your account, the email or dashboard message will reference the specific clauses that were revised.
Yes. Log in and navigate to the transaction history section of your account dashboard to view records of deposits and withdrawals, including those made via GCash, GrabPay and InstaPay. For a formal data summary, submit a written request through the support email route shown on this page.
If a specific clause is unclear or appears to conflict with your account experience, raise it through the support email route so it can be reviewed by the relevant team. Continued use of your account after a terms update constitutes acceptance; if you do not agree with a revision, contact support to discuss your account status before the change takes effect.
Access depends on local law and is available only where permitted in your region. We do not make availability claims that override applicable local law. If you are unsure whether access is permitted in your area, we recommend reviewing local regulations before registering or using your account.