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Before you place a bet or fund your account through GCash, GrabPay or InstaPay, these legal terms set out the rules that apply — covering account eligibility, policy scope, and your rights as a user. Access to aqjili is subject to local law and available only where permitted in eligible regions.
These terms govern your use of aqjili and apply from the moment you create an account. They cover the conditions under which account access is granted, the rules that apply to transactions made through verified local payment rails such as GCash, GrabPay and InstaPay, and the responsibilities both parties carry while an account remains active. Where local law restricts or prohibits access, these terms take precedence and your account may be limited or suspended without notice. Eligibility is assessed at the time of registration and may be re-evaluated if your circumstances or location changes. We do not guarantee access to any feature or market if local law or our internal review process determines that it falls outside permitted scope. Certain account actions — including wallet top-ups via InstaPay or GrabPay, and any account verification steps — are subject to the specific conditions disclosed at the point of the action. If there is a conflict between a general policy statement on this page and a disclosure shown at the point of a specific action, the specific disclosure applies. Any questions about how these terms apply to your account can be directed to our support team through the channels listed below.
Transactions via GCash are subject to wallet verification requirements shown at the point of deposit. Policy terms apply to each transaction, not the payment method alone.
GrabPay account funding falls under the same transaction policy as other verified local rails. Confirmation of each transaction is recorded in your account wallet history.
InstaPay transfers are subject to the same eligibility and documentation conditions. Where InstaPay is used, the receiving account details displayed during the action are authoritative.
Not every part of the aqjili experience is covered by the same set of rules. This section clarifies what this legal policy covers directly and where separate terms or third-party conditions apply. Understanding this distinction helps you direct questions to the right channel — saving time when you need a policy answer quickly.
Covered in full. Account creation, login, session controls, account suspension and closure are all governed directly by these terms. If access is restricted by local law, these terms determine how that restriction is applied and communicated to you.
Covered in part. The framework for transactions — including those made through GCash, GrabPay and InstaPay — falls under this policy, but the specific limits, fees and processing conditions shown during each transaction are governed by the disclosures at that step.
Covered at category level. The availability of game categories — including slots, live tables and sports markets — is subject to eligibility conditions in these terms. Individual game mechanics, RTP disclosures and studio terms are set by the relevant content provider and displayed in the game itself.
Not covered by this policy. Payment processors, wallet providers and any linked external services operate under their own terms and privacy practices. We are not responsible for the conduct of third-party services, even where those services are shown within the platform.
This policy gives you concrete ways to manage your own information and raise questions about how your data or account is handled. Rather than leaving you to find the right path on your own, we have set out the four main actions available to you and where each one starts. Account records — including transaction history and login activity — are visible in the account dashboard after you log in. If you notice an error in your registered details, you can submit a correction request through the account settings page; changes to identity-linked fields such as your registered name or phone number require supporting documents as described on that page. For policy questions that are not resolved through account settings, the support team is reachable through the contact routes listed in the section below. All correction and contact requests are logged and acknowledged in writing.
Log in to your account and navigate to the transaction or activity history section. All wallet movements — including GCash deposits, GrabPay settlements and InstaPay transfers — are listed there with timestamps.
Go to account settings and select the field you need to correct. Some fields, such as your registered mobile number, require identity verification before the change takes effect. Follow the steps and document prompts shown on that page.
If something in these terms is unclear or you believe your account has been handled incorrectly, contact support with a written description of the issue. Include your account reference and the relevant date or transaction ID so the team can locate the record.
Account closure, session-limit adjustments or requests to restrict certain features can be submitted through the support channels below. We acknowledge these requests in writing and process them according to the steps disclosed at the point of the request.
If these terms raise a question that your account dashboard does not answer, the support team handles policy-related contacts through three routes. Choose the channel that suits the urgency and nature of your question — each route is staffed and logged.
The live chat option is accessible after you log in. For policy questions, describe the specific term or account event you are asking about. The agent will log the query and escalate to the policy team if a written response is needed.
For detailed policy queries — including requests to correct account data or formal questions about eligibility — email is the preferred route. Include your account reference, the relevant date and a clear description of the issue so the team can respond accurately.
The Help Centre, accessible from the account menu after login, contains published policy explanations and common account-rights questions. Start here for general queries before opening a support ticket — many policy questions are answered there without needing to contact the team directly.
These policy commitments are grounded in how we actually operate the account, not abstract statements about values. Data handling, cookie use, account security and retention are each managed through specific operational steps — and you can verify most of them directly from your account dashboard after login.
We collect only the information needed to operate your account, process transactions and meet any applicable legal obligations. Data associated with wallet transactions — such as GCash or GrabPay references — is retained only as long as required by the applicable policy period. The current retention period for your account data is shown in the privacy section of your account dashboard.
We use cookies to keep your session active and to record consent choices. You can review which cookie categories are active from the cookie settings panel, accessible from the footer. Changing cookie preferences may affect certain account features, such as saved login state. We do not use cookie data for advertising profiling outside the platform.
Your account is secured through login authentication steps shown at the time of access. If you access the account from a new device or location, an additional verification step may be triggered. We recommend keeping your registered mobile number current, as it is used for account recovery and verification where required.
To request a review or correction of data we hold against your account, contact the support team by email with your account reference and the specific data field you are querying. We will confirm receipt in writing and respond within the timeframe disclosed at the point of the request.
These are the questions that come up most when players are reviewing the terms. If your question is not listed here, the support team can be reached through the channels in the section above.
These terms apply to anyone who creates or uses an aqjili account. Access and eligibility depend on local law and are available only in regions where permitted. If your region is not eligible, account creation or continued access may be restricted in line with the conditions set out in these terms.
Log in to your account and go to the privacy or data section in your account settings. Transaction records, login history and registered details are visible there. For a full data review request, contact the support team by email with your account reference and they will process it according to the steps disclosed at that point.
Yes. Go to account settings and select the field you want to update. Identity-linked fields require supporting documents as described in the on-screen instructions. Once the request is submitted, the support team will confirm receipt and let you know when the correction has been applied.
These terms provide the overall framework for all account transactions, including those made through GCash, GrabPay and InstaPay. The specific conditions — such as limits and verification steps — are disclosed at the point of each transaction. If those specific disclosures conflict with a general statement here, the specific disclosure applies.
Where local law or our internal review determines that access is not permitted, your account may be limited or suspended. We will follow the notification and account-closure steps set out in the terms applicable at that time. Any wallet balance held at the point of restriction is handled according to the process disclosed during the closure procedure.
Account closure requests can be submitted through live chat or email support. Include your account reference and the reason for the request. The support team will confirm receipt, walk you through any outstanding wallet balance steps, and process the closure according to the policy conditions shown at that point.